Dorlyn Home Decor
Dorlyn Home Decor reserves the right to update the rules when necessary, and the updated version will be published on Dorlyn Home Decor with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Dorlyn Home Decor immediately. All buyers or suppliers are deemed to accept the rules if they are using the services provided by Doba. Supplier would publish their own Return & Refund Policy on the product detail page. Dorlyn Home Decor's policy shall prevail in case of conflict with supplier's policy.
For after-sales issues, buyers should file a return & refund request within 7 days of the delivery date (except several suppliers whose after-sales period was agreed by Dorlyn Home Decor). The period of Return & Refund request filed exceeds, the supplier reserves the right not to provide any after-sales service after that time.
Before an order is shipped out, the buyer has the right to apply to cancel the order by clicking the "request refund" button in buyer Dorlyn Home Decor, or by contacting Dorlyn Home Decor customer service to cancel the order. Please note some supplier policies do not accept order cancellations before the order is shipped out. The supplier should agree or reject the cancellation request within 3-5 business days.
If the supplier cannot fulfill the buyer's order within the order processing time indicated on Dorlyn Home Decor 's product page, under the condition, but not limited to no stock or other conditions, the supplier has the right to cancel and refund the order.
If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, the supplier has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. The supplier should refund the buyer when the return shows as in transit on the logistic website with the supplier's provided prepaid return label.
Dorlyn Home Decor shall not require supplier to accept after-sale request for "non-defective remorse returns", supplier has the right to accept or reject the request as policy shows as on the Dorlyn Home Decor product page. Dorlyn Home Decorwill abide by the supplier's policy under this condition.
If supplier accepts the after-sale request for the reason type of "non-defective remorse returns" and require to deduct a "restocking & repacking fee", under Dorlyn Home Decor's policy restriction, the "restocking & repacking fee" in total supplier deducted shall not exceed 35% of order total price.
Dorlyn Home Decor shall not require suppliers on warranty, like whether to provide warranty or not, or the way of warranty handling with.
Dorlyn Home Decor shall restrict with the refund time and redelivery time under the condition, included but not limited to order should refund based on supplier's policy or Dorlyn Home Decor's policy, agree on refund or redelivery between supplier and buyer or others, supplier must refund not more than 3 business days, or redelivery not more than 5 business days.
Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to the supplier or Dorlyn Home Decor. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, the supplier and or Dorlyn Home Decor has the right to reject the return and refund request.
Whether the evidence is compelling or not will ultimately be determined by Dorlyn Home Decor.
Under Various Circumstances:
1. Refund Request Timing
The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).
Return & Refund Type
Dorlyn Home Decor Rules
For Unshipped Orders The Return & Refund request is made after the stated processing time.
Dorlyn Home Decor will refund the order.
The Return & Refund request is made within the stated processing time.
The supplier has 3-5 business days to process the request after the buyer submits it.
If the supplier fails to process (accept or reject) the refund request within 3-5 business days, Dorlyn Home Decor will refund the order
Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.
For Shipped Orders The Return & Refund request is made after the order has shipped.
The supplier has 10 business days to process the request after the buyer submits it.
If the supplier fails to process (accept or reject) the refund request within 10 business days, Dorlyn Home Decor will refund the order.
2. Goods Returned in Transit
If the package is sent back to the supplier during transit for any reason, and the buyer applies for a refund, the supplier should refund within 3-5 business days of the refund request. Under the same cases, if the buyer requests redelivery, the supplier should begin redelivery within 5 business days of the request date.
3. Goods Destroyed in Transit
If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, the supplier should refund the order within 3-5 business days of buyer's refund request, or redelivery within 5 business days of the request.
4. Wrong Receipt Information
If the buyer puts wrong receipt information on an order, the buyer should contact the supplier via "Contact Seller" or contact Dorlyn Home Decor customer service to request the supplier update the order with the correct receipt information.
Please note the receipt information correction or order cancellation are not guaranteed.
If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.
If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, the supplier shall refund the order within 3-5 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note buyer will additionally be in charge of the redelivery fee.
If the order cannot be corrected or returned, the buyer will bear the losses.
5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request on Dorlyn Home Decor, the supplier should check the proof and give a response within 3-5 business days.
If the proof checked by the supplier is not showing the problem clearly and or if the proof checked by Dorlyn Home Decor is not showing the problem clearly, the proof is invalid, and the supplier/Dorlyn Home Decor has the right to reject the buyer's refund request.
If the buyer's proof shows a problem clearly after being checked by the supplier/Dorlyn Home Decor, the proof checking time shall not more than 3-5 business days, and if the goods need to be returned to get a refund, the supplier should provide the buyer with a prepaid return label within 3-5 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If the goods needn't be returned, the supplier should refund the order within 3-5 business days of the refund request.
If proof is valid, and buyer requests redelivery, the supplier should redelivery within 5 business days of proof approval. Please note suppliers have the right to refund order if the redelivery products have no stocks, or buyers are able to reorder products when the products are restocked.
6. Logistics Issues
6.1 Invalid tracking information
If Dorlyn Home Decor verifies the tracking number is wrong, and the supplier fails to provide the correct one within 4 business days, Dorlyn Home Decor will refund the order.
6.2 Untimely Tracking Info Updates
If there is no update of the tracking info for more than 7 business days after label created showing on logistic website, and the buyer applies for a refund, Dorlyn Home Decor require supplier refund order within 3 business days since buyer request.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
6.3 Too-long of Shipping Period
If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide any valid tracking updated info, the buyer may apply for a refund. Dorlyn Home Decor require supplier refund order within 3 business days as buyer request.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
7. Other
When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact us through dorlynhomedecor@gmail.com and contact the supplier through their Dorlyn Home Decor account with the order "Contact Message" option to solve the goods or logistics issue.
Dorlyn Home Decor will try its best to assist buyers in these special circumstances in a timely manner. After notifying Dorlyn Home Decor, Buyers should expect a decision from Dorlyn Home Decor on these types of issues no later than two weeks.
8. Attention
If buyers are unsatisfied with the solution of the order after-sale issues, buyers have the responsibility to open a dispute with Dorlyn Home Decor to help deal with the after-sale issues.
All products have a 10 day return policy unless otherwise marked. The return period for each item will be on the Additional Info tab under the description.
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A Few Things to Know
Products must be returned in their original packaging with all accessories, media, cables, chargers etc. Refunds may take up to 30 days depending on warehouse. Although, most returns are processed within a week. Refunds will be processed back to the original form of payment.
Types of Returns and What to Expect
Unwanted - You will be refunded the cost of the product minus a 20% restocking fee.
Returned to Sender - You will be refunded the cost of the product minus a 20% restocking fee.
Lost in Transit - We will initiate a claim with the carrier, if the item is found/delivered to customer the claim will be closed, If there was insurance on the order and the carrier approves the claim then you will receive a full refund.
Defective - If the warehouse inspects the item and can replicate the defect or visually see it, you will receive a full refund.
Damaged - Damages must be reported within 7 days of package delivery and we will initiate a damage claim with the carrier. You will need to provide proof of the damage (usually photo(s) will be requested) If the claim is approved by the carrier, you will receive a full refund.
Missing Part(s) - In most cases we will get the warehouse to send the missing part(s), if this is not an option it will be treated as a not as described return.
Not as Described - If a product arrives not as described, we will review it on a case by case basis and may ask for additional information, if the item is found to actually be "Not as Described" you will receive a full refund.
Shipping Labels - Buyers are responsible for return shipping on all returns, although in some cases we may send a return label.
Non returnable items include but are not limited to
Makeup
Software
Video Games
Hard Drives
Subscriptions/Services
Movies
CD's
